Privacy Policy

Last Updated: February 2026

Crystal Flow H2O ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.crystalflowh2o.com or make a purchase from us.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Place an order for our products
• Create an account on our website
• Subscribe to our newsletter
• Contact us via phone, email, or contact form
• Request a quote or consultation

This information may include:

• Name, email address, phone number
• Billing and shipping address
• Payment information (processed securely through Stripe)
• Order history and preferences

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order, delivery, and installation
• Send warranty information and filter replacement reminders
• Respond to your inquiries and provide customer support
• Improve our website and services
• Send promotional communications (only with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors (Stripe, PayPal), shipping carriers, and email service providers who assist in our operations
• TipaTech: For warranty registration and product support
• Legal Requirements: When required by law or to protect our rights

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure payment processing through PCI-compliant providers
• Limited access to personal information by authorized personnel only
• Regular security assessments and updates

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and cart items
• Analyze website traffic and usage patterns (Google Analytics)
• Improve our marketing effectiveness

You can control cookies through your browser settings.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

• Phone: (916) 400-0725
• Email: info@crystalflowh2o.com